Refund policy
Return & Refund Policy
At Ottochem Perfumes, we take pride in offering authentic perfumes and traditional attars crafted with care and precision.
No Return & No Refund Policy
Due to the nature of our products (perfumes, attars, and personal care goods), we do not accept returns, exchanges, or refunds once an order has been delivered.
All sales are final.
This policy is in place to maintain hygiene standards and ensure product integrity.
Damaged, Defective, or Incorrect Items
We request customers to inspect their order immediately upon delivery.
If you receive:
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A damaged product
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A defective item
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The wrong product
Please contact us within 48 hours of delivery at:
Kindly include:
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Your order number
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Clear photos of the product and packaging
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An unboxing video (if available)
After verification, we will evaluate the issue and, if approved, provide a suitable resolution (replacement only).
Cancellation Policy
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Orders cannot be cancelled once they are processed or shipped.
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We reserve the right to cancel any order due to unforeseen circumstances (in such cases, a full refund will be issued).
Sale Items
All discounted or sale items are final sale and cannot be returned or refunded.
Contact Us
If you have any questions before placing an order, feel free to contact us at:
We are happy to assist you before purchase to ensure you select the right fragrance.