Terms of service

OVERVIEW

Welcome to Ottochem Perfumes

Ottochem Perfumes operates this website and online store (the “Services”) to provide perfumes, attars, and fragrance-related products to customers.

Our store is powered by Shopify, which enables us to provide the Services to you.

By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms of Service (“Terms”), our Privacy Policy, Shipping Policy, and No Return & No Refund Policy.

If you do not agree to these Terms, please do not use our Services.

SECTION 1 – ELIGIBILITY

By using our Services, you confirm that:

  • You are at least 18 years of age, or

  • You are using the Services under the supervision of a parent or legal guardian.

You agree to provide accurate, current, and complete purchase and account information.

You are responsible for maintaining the confidentiality of your account details.

SECTION 2 – PRODUCTS (PERFUMES & ATTARS)

Ottochem Perfumes specializes in:

  • Eau de Parfum

  • Attars

  • Fragrance oils

  • Personal care fragrance products

We make every effort to accurately display product descriptions and images. However:

  • Colors and packaging may vary slightly due to lighting and screen differences.

  • Fragrance perception varies from person to person.

  • We do not guarantee that a fragrance will meet individual scent expectations.

All product descriptions and prices are subject to change without notice.

We reserve the right to:

  • Limit quantities

  • Discontinue products

  • Refuse service to anyone

SECTION 3 – ORDERS & ACCEPTANCE

Placing an order constitutes an offer to purchase.

Your order is accepted only after:

  • Successful payment processing

  • Order confirmation email

We reserve the right to cancel or refuse any order at our discretion, including in cases of:

  • Pricing errors

  • Suspected fraud

  • Unavailable stock

If we cancel your order, a full refund will be issued.

Orders cannot be cancelled once processed or shipped.

SECTION 4 – NO RETURN & NO REFUND POLICY

Due to the nature of our products (perfumes and personal care goods), all sales are final.

We do not offer:

  • Returns

  • Refunds

  • Exchanges

This policy ensures hygiene, product integrity, and quality control.

Damaged / Incorrect Product Exception

If you receive:

  • A damaged product

  • A defective item

  • The wrong product

You must contact us within 48 hours of delivery at:

📧 sales.ottochems@gmail.com

You must provide:

  • Order number

  • Clear photos

  • Unboxing video (if available)

If approved after verification, we may offer a replacement only. Refunds will not be issued.

Failure to report within 48 hours voids eligibility.

SECTION 5 – PRICING & BILLING

  • Prices are listed in INR unless stated otherwise.

  • Prices may change without notice.

  • Taxes, shipping, and handling charges may apply.

You agree that:

  • Payment information provided is accurate

  • You are authorized to use the payment method

  • Charges will be honored by your bank

We are not responsible for bank processing delays.

SECTION 6 – SHIPPING & DELIVERY

Delivery timelines are estimates only and not guaranteed.

We are not liable for delays caused by:

  • Courier services

  • Customs

  • Weather

  • Force majeure events

Once the product is handed over to the courier, risk transfers to the customer.

Incorrect address submission is the customer’s responsibility.

SECTION 7 – INTELLECTUAL PROPERTY

All content on this website, including:

  • Brand name “Ottochem Perfumes”

  • Logos

  • Product names

  • Images

  • Graphics

  • Videos

  • Text

are the exclusive property of Ottochem Perfumes.

You may not copy, reproduce, distribute, or use any content without written permission.

Unauthorized use may result in legal action under applicable intellectual property laws.

SECTION 8 – THIRD-PARTY LINKS

We may include links to third-party websites.

We are not responsible for:

  • Third-party content

  • Their policies

  • Any transactions made outside our website

Use third-party links at your own risk.

SECTION 9 – DISCLAIMER OF WARRANTIES

All products and services are provided “as is” and “as available”.

We do not guarantee:

  • Continuous website availability

  • Error-free operation

  • That fragrances will match personal preferences

To the fullest extent permitted by law, we disclaim all implied warranties.

SECTION 10 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Ottochem Perfumes shall not be liable for:

  • Indirect damages

  • Incidental damages

  • Consequential damages

  • Loss of profits

  • Allergic reactions (customers must review ingredients carefully)

Total liability shall not exceed the amount paid for the product.

SECTION 11 – INDEMNIFICATION

You agree to indemnify and hold harmless Ottochem Perfumes from any claims arising out of:

  • Misuse of products

  • Violation of these Terms

  • Violation of applicable laws

SECTION 12 – GOVERNING LAW

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the courts located in:

[Insert City, State – e.g., Kannauj, Uttar Pradesh, India]

SECTION 13 – CHANGES TO TERMS

We reserve the right to update or modify these Terms at any time.

Continued use of the website after changes constitutes acceptance.

SECTION 14 – CONTACT INFORMATION

Ottochem Perfumes
📧 Email: sales.ottochems@gmail.com
📍 Address: G.T. Road, Makrand Nagar, Kannauj
📞 Phone: +91-7007164323